While others dread the phone ringing, Conversational and its team of receptionists see each call as a new business opportunity. Quality customer service is ALL WE DO! And we are trained for all industries and scenarios.
Tanya Lamont, President at Conversational speaks here to bring understanding to their services.
What is virtual reception?
It’s not uncommon that those new to the concept of our virtual reception service are confused by the features it offers. Simply put we handle your business calls, so you don’t have to. We screen and field YOUR calls based on YOUR specifications.
- Need more urgent matters patched through right away, while other call types can wait for a response later? We have you covered.
- Maybe you need a better way to improve your intake process, keeping your establishment clear of heavy waiting rooms or lines ups – we can handle those prior to the client’s visit, saving yours and their precious time.
- Our “Premier Services” such as scheduling, and calendar management is ideal for establishments with heavy booking calls. Imagine while you are attending to your visitors and ensuring a great in-house experience, we’re filling up your calendar with appointments.
- Custom messaging that delivers the details you want, without the ones you don’t.
- Delivering basic details such as your location and directions, product, and service details, etc. to your callers.
- And so much more…
Imagine no more interruptions that drag your train of thought of your current work task! Backed by proven quality in customer service.
What sets us apart from the competition?
Conversational is driven by the change in business and how each operates. No two businesses are alike, and we want to ensure your company keeps that unique branding in all forms of communication. We listen to the hurdles our clients face and offer solutions to those in many forms. Adaptability is what sets us apart from the competition ensuring you don’t feel placed in a cookie-cutter service that won’t expand to your and your business’ needs.
Keeping your costs in mind; we customize to suit your budget and offer ways to keep your costs low and return on investments high. No price gouging here!
What was the inspiration behind Conversational?
President, Tanya Lamont has worked in many industries such as legal, medical, beauty, and technology. She feels understanding the hurdles each faced gave her a sense of opportunity to learn more to help improve the daily workflows of each business Conversational serves. With a strong knowledge of technology, she made Conversational a reality serving customers all over North America.
“I love a challenge! And seeing the results is just one reminder why we love what we do here” says Lamont.
What impacts does Virtual Reception have on your business?
Conversational not only serves as an outlet to hand your calls off to. Lamont also spoke to how her business impacts others. “We pride ourselves in increasing business for those we serve, helping them grow and take things to the next level. We have heard so many cases where our clients have reviewed our services and spoke highly on the positive impacts we brought to their business.”
Many commented such things like:
- Increased customer following and loyalty
- Saving time and offsetting this where it better used
- Cutting overhead costs on salaries, benefits, employee taxes, workspace, and more
- Allow our valued team to learn new skills in other areas of business
- Promoting a fantastic customer following
Join the Conversation
If you’re a new or existing entrepreneur looking for quality virtual reception service without the high costs, Conversational is sure to treat you right. Backed by a 30-Day Money-Back Guarantee, you have nothing to lose but interruptions!
Call today – we’d love to talk!
Tanya Lamont, President
855-933-3826
www.conversational.com
sales@conversational.com
