Direct Federal Credit Union has recently announced the promotion of Andrew Gabriel to Senior Vice President and Chief Operating Officer position. Andrew joined the credit union in March 2020 and played a crucial role in the credit union’s core conversion project that year. His dedication and commitment to excellence quickly caught the attention of Direct Federal leadership, and in 2021, he was awarded the prestigious Leadership Award.
In 2022, Andrew joined the Senior Leadership Team of the credit union and assumed the responsibility of overseeing Business Applications, Digital Experience, and Project Management. He has demonstrated a profound understanding of how internal operations impact members and member-facing departments, and has proactively implemented systems to minimize disruptions.
In 2023, Andrew took the lead on key aspects of the Strategic Planning process, working in collaboration with the broader Senior Leadership Team. His meticulous project management approach has ensured the timely implementation and measurement of all critical strategic projects.
In his new role, Andrew will be responsible for leading the IT, Business Applications, Project Management, and Deposit Servicing departments. His primary focus will be on enhancing operational efficiency and fostering collaboration across the entire organization. He will continue to oversee the credit union’s adoption of Lean methodology, driving efficiency and excellence throughout the organization.
Andrew started his career in lending at a credit union in California. He holds a Bachelor of Science degree in Applied Mathematics & Computer Programming. Throughout his career, Andrew has always focused on cross-functional processes that are accurate, efficient, and collaborative. He celebrated his 20th anniversary in the credit union industry recently and is excited about having a long and successful tenure with Direct.
Joe Walsh, President and CEO at Direct Federal, said: “Andrew’s promotion to Senior Vice President and Chief Operating Officer is not just a recognition of his exceptional talent, but also a testament to his unwavering commitment to continuous improvement and root cause analysis. His relentless pursuit of excellence has been a driving force behind our credit union’s success, and we do not doubt that he will continue to lead us to even greater heights in this new role.”
