iCXeed, a pioneer in business process innovation, announced that it has achieved status as an Amazon Web Services Select Tier Partner. This certification, granted on April 30, 2024, accelerates iCXeed’s commitment to customer experience (CX) innovation with a powerful combination of cognitive talent from the Philippines and a fully AI-enabled omnichannel cloud contact center, Amazon Connect. With access to over 200 AWS services, iCXeed’s experts deploy industry-leading analytics, artificial intelligence, and automation within customer service channels, achieving more than 40% service delivery efficiency and cost reduction for their clients.
Rain Abueg, Co-Founder and Chief Culture Officer, shared her excitement about the achievement, stating, “At iCXeed, our focus on cultivating a positive and inclusive company culture drives our success in delivering innovative technology, process, and talent solutions that drive business success.”
iCXeed is revolutionizing traditional outsourcing and cloud contact center technology delivery with a fully integrated and cost-effective managed service tailored for small to medium enterprises (SMEs). These clients benefit from a partner who optimizes talent, processes, and technology across the customer service ecosystem to create ideal experiences for their customers that are simple, efficient, and convenient. Often, the best customer experience is one where no service experience is needed, and to achieve this, clients require a partner who can balance people, processes, and technology to deliver a superior service experience for customers. iCXeed provides this fully integrated platform to its clients at price points that are ideal for SMEs.
“We are thrilled to be named an AWS Select Tier Partner,” said Arthur Nowak, Co-Founder and CEO of iCXeed. “This recognition is a testament to our team’s hard work, dedication, and unwavering commitment to our clients seeking cost-effective contact centre innovation such as AI self-service and AI agent assist.”
AWS enhances iCXeed with its customer-centric approach and pay-as-you-go pricing for services. This allows for innovation trials without the burden of long-term commitments, providing clients with a unique opportunity to leverage these capabilities and realize the value they bring to their business as they aim for operational excellence.
Ryan Rayner, Co-Founder and Chief Customer Officer, highlighted iCXeed’s commitment to innovation-centred partnerships that deliver a quick return on investment in less than a year. “We provide a fully managed service that aligns operational needs with contact centre technology. In deploying Amazon Connect and other complimentary AWS services, our clients are seeing a 40% reduction in the total cost of their customer service operations. This value is driving incredible word-of-mouth growth for our business.”
With its new accreditation, iCXeed is ready to improve its digital offerings, expand its services, and continue delivering exceptional solutions to its clients. By staying at the forefront in partnership with the top cloud provider globally, iCXeed aims to provide even more value to its customers, leading innovation and accelerating digital growth for the SME market.
