Hörmann Northwest Door is providing notice of a recent event that may affect the security of certain information.
On September 1, 2021, Hörmann Northwest Door received a report of issues related to the functionality of its email system. Hörmann Northwest Door immediately engaged cyber incident response specialists, including a third-party forensic investigation firm, to assess the security of its systems and to confirm the nature and scope of the incident.
The investigation revealed that an unauthorized actor had access to certain Hörmann Northwest Door systems between August 27, 2021 and September 1, 2021. Further, the investigation determined that certain Northwest Door files were viewed or acquired by the unauthorized actor during that timeframe. On or about January 10, 2022, after reviewing the potentially impacted files, Hörmann Northwest Door confirmed that certain personal information was included in those files. In an abundance of caution, Hörmann Northwest Door is providing notice of this event to individuals who were identified from this review as having had some information potentially impacted.
The following types of information were present in the impacted systems and therefore potentially viewed or acquired by the unknown actor during this incident: name, address, Social Security number, driver’s license or state identification card number, financial account information, date of birth, medical information, and health insurance information. Hörmann Northwest Door is unaware that any of the information was misused or disseminated by the unknown actor and is therefore providing this notice in an abundance of caution.
Upon learning of this incident, Hörmann Northwest Door immediately shut down impacted systems, reset passwords for all of its users, notified law enforcement, and brought in third-party specialists to investigate and remediate the matter. Hörmann Northwest Door also took action to further enhance security measures already in place to protect its network systems and data.
If you have additional questions, please contact (855) 200-2743, Monday through Friday, 6:00 a.m. to 8:00 p.m. or email IT_inquiry@northwestdoor.com.
Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. You may also directly contact the three major credit reporting bureaus listed below to request a free copy of your credit report.
Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.
As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a security freeze, you will need to provide the following information:
- Full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- Addresses for the prior two to five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
- A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.